Company

• Is catering available on charter flights?

  On charter flights the provision of services (meals) is determined by the tour operator.

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• How can I return my charter flight ticket?

  You should ask your tour operator about this.

• How do I get a ticket for a charter flight?

  Please contact the tour operator of your flight. Ticketing is handled by your tour operator.

• How to transport a pet?

  Pets weighing up to 8 kg and with a cage are accepted for carriage in the cabin.

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• How do I know my baggage allowance on a charter flight?

  You can get the information from the tour operator of the flight.

• I need to transport an urn with ashes/human remains. What shall I do?

  For clarification on the rules for transportation of an urn with ashes or human remains (cargo 200) on Red Wings JSC flights, passengers should send a request to feedback@flyredwings.com , indicating the subject of the transport in the subject line.

• Can I transport a weapon?

  Transporting sporting or hunting weapons, military weapons and their spare parts, or ammunition is permitted only if the passenger has the appropriate documents for the right to carry weapons and a travel document (mandate). Accepted for carriage only with Red Wings JSC's prior approval. Write a request on the feedback form or contact the Red Wings Contact Centre.

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• Do you provide targeted destinations?

  Can't find an answer to your question? Call: +7(495)212-12-51 (Moscow); 8-800-350-99-77 (toll-free within Russia) or contact us.