Pre-flight arrangements

• If my child turns 2 during the holiday, how can I arrange a return flight for my child?

  On scheduled flights, the age of the child is determined on the date of commencement of carriage from the starting point of departure. In case of change of the itinerary and/or date of flight departure after the commencement of carriage the child is reissued according to the air fare with a discount corresponding to the child's age on the date of the beginning of carriage from the initial point of departure, indicated in the carriage document, even if the child's age has changed by the time of the reissue of the carriage.

• What documents will I need to report to the organisation?

  In accordance with the Ministry of Transport of the Russian Federation Order you need to provide an itinerary receipt, boarding pass and a receipt to prove your expenses.

• When does check-in for the flight start?

  At most airports check-in starts 2 hours before departure and ends exactly 40 minutes before departure. Online check-in starts 24 hours and ends 3 hours (6 hours in Moscow) prior to departure.

• I have bought a ticket for my child on the website, how can I now order unaccompanied transportation?

  You cannot purchase the service separately. You may only book a ticket for an unaccompanied child through our support service 88003509977 or at the sales offices.

• Can I send my child unaccompanied?

  You may fly unaccompanied children aged 6 to 12. Conditions of carriage for unaccompanied children.

• Can I fly if I am pregnant?

  Up to 28 weeks. If you are more than 28 weeks pregnant you have to present a written statement by the pregnant woman about assumption of liability in case of health impairment of the passenger or her foetus during the flight or as a result of the flight and about indemnification of the airline in case of such situations (to be filled in at the airport before check-in). The passenger must have a doctor's certificate confirming that she is allowed to fly on the date of carriage (no risk of abortion). IMPORTANT: the airline is not responsible for possible adverse effects on the pregnancy, including premature birth.
• Need an orthodromic certificate. How to obtain one?

  You can order the certificate online.The service is not free.
• With which document can I fly?

  For foreigners, stateless persons and refugees:

  • National passport
  • ID document for stateless persons
  • Russian residence permit
  • Certificate of Return to the CIS countries (consular offices of the CIS countries in the Russian Federation must issue certificates of return to CIS countries to citizens who have lost the relevant documents; these certificates are only valid for returning to the country of citizenship or permanent residence)

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• Parents travel together with children. Will they be checked in together?

  We make every effort to accommodate parents and children together on board. We also recommend that you choose your own seat when you buy your ticket or check in on our website.

• What do I do if I forgot to print my boarding pass at online check-in?

  If you did not print out your boarding pass or if you are unable to do so for any reason, please go to the check-in desk at the airport of departure.

• What if I am late for check-in?

  Passengers who are late for their flight will not be allowed to travel. You can change your ticket for a different flight, if it is not restricted by the fare rules. To do so, you must cancel your seat prior to departure.

• What can I do if I have lost my boarding pass?

  You can order a transportation confirmation certificate.The service is not free of charge.

• I am disabled. How do I order an escort/chair to my flight?

  For wheelchair or escort services, please use the feedback or call our Contact Centre.

  Rules for transportation of passengers with disabilities

• I am flying with an underage relative within Russia, do I need a power of attorney?

  If a child is accompanied by an adult passenger and the ticket is issued for both passengers in one booking, no additional documents are required for flights within Russia.

• I have lost my itinerary receipt. What shall I do?

  You can reprint the itinerary receipt of your ticket from the My Bookings service if the ticket was purchased online, via the Contact Centre or authorized agencies.