Booking air tickets at the Contact Centre

Red Wings customers can buy tickets at the Contact Centre by calling:
8 (800) 350-99-77. ЗThe call on this number is toll-free throughout Russia

During the call, the operator books the ticket, and then transfers the call to the voice robot. To maintain confidentiality, at this point the operator is disconnected, and the passenger enters their card details. The ticket will be issued once the payment has been authorised by the bank. The data transfer is set up so that it cannot be intercepted. Therefore, paying for a ticket through a robot is secure.

The itinerary receipt, sales slip and supporting documents are emailed to the passenger.

Additional services

Customers can arrange for additional services at the Contact Centre along with their ticket:

  • Meals on board
  • Choice of seat
  • Extra luggage
  • Transportation of animals
  • Transportation of sports equipment

Some ticket categories can only be arranged at the Red Wings Contact Centre. This includes issuing tickets for children travelling alone, transporting musical instruments in the cabin and transporting pets.

Ticketing terms and conditions

The Contact Centre is open 24/7, so you can even purchase a ticket at night on a weekend.

You can purchase your ticket up to two hours before departure.

Payment by Master Card, Visa, MIR and Union Pay, no need to enter a security code.