Airline tickets

• Where can I buy tickets on VPD (Military Carriage Document)?

  You can sell tickets by IDP only at authorized agencies of PAO «TKP»
• How can I return my ticket?

  It is possible to return ticket at the place of purchase.

  If you purchased the ticket on flyredwings.com, you may return it yourself via My Bookings ((except refunds for medical reasons and death) or by calling our Call Centre at (800) 350-99-77.

  When issuing tickets from our partners (agencies, booking offices, tour operators), you must contact them for a refund.

  Learn more about the conditions of refunds here.

• How do I buy a ticket for a child if I have an adult ticket?

  You can book a child ticket separately from an adult passenger through our Contact Centre or authorized agencies. On the website, it is not possible to book a separate ticket for a child.

• How can I buy a ticket in several fare groups in one booking?

  You can buy a ticket for multiple passengers with different fares in the same booking only through the airline Contact Centre or ticketing agencies. It is only possible to buy tickets on the website at different fares for several passengers with different bookings.

• How do I check my booking?

  If the ticket has been purchased online, via a Contact Centre or at an authorized agency, you can check your booking on the My bookings page.

  If you purchased the ticket on a third-party website or via other sales channels - please refer to the place of purchase, an airline Contact Centre or  feedback form.

• How can I get a refund for 'Seat Selection'?

  «Seat Selection» пcharges are refundable in case of voluntary change of air carriage, or voluntary refusal of carriage, if the carrier is informed in advance (24 hours prior to the flight) of the cancellation. Please use the feedback form to request a refund.

• How can I get a refund for «Extra Comfort Seats»?

  In case of voluntary change of the air carriage agreement or passenger's voluntary refusal of carriage, the «Extra Comfort Seats» при refund is subject to advance notice of the carrier's refusal of service (24 hours prior to the flight). To make a request for a refund, please use the feedback form.

• What departure/arrival time is indicated on the ticket?

  It is possible to return ticket at the place of purchase.
• It is a passport that has to be changed. I bought a ticket on my old one. Can I fly with my old passport?

  According to Federal Aviation Regulations No. 82, a passenger shall travel on the basis of a valid document and a document that has been replaced shall automatically cease to be valid.

  A note on a previously valid document is not the same as the document itself. It is necessary to change data on ticket.

  Read more
• Can I get my ticket/service refund on another card?

  The money is refunded only to the account from which the payment (for the ticket/service) was made.
• Can I change my ticket to another person?

  According to airline rules name change is not allowed.
• Your passport will be replaced on the planned date of flight. I want to buy a ticket in advance, how can I do it?

  You can book the ticket using your passport (if you have one) or a certificate (temporary identification card) issued for the period of passport change. In this case, the flight must be made using the document for which the ticket is issued.
• I did not use «Extra luggage».How can I get it back?

  If you have purchased the service on our website or through our call-center кyou can file a request for refund via the feedback form.. In the case of other sales channels — contact the point of purchase for a refund.

• I cannot change my passport due to pandemic situation; can I buy a ticket with my old one?

  In accordance with the Presidential Decree «On Validation of Some Documents of Citizens of the Russian Federation» the passport of a citizen of the Russian Federation which has expired or will expire during the period from February 1 to July 15, 2020 inclusive is accepted as valid. You can purchase a ticket and fly with your old passport.
• Unable to travel (illness or death of a passenger/close relative) How can I return my ticket?

  If the ticket has been paid by credit card via website or Contact Centre — fill in  an application form n the website (period of refund is from 3 to 30 working days). If the ticket was purchased on a third-party website or through an agency, please contact the place of purchase.

  Please note that you must notify the airline of your inability to travel before the end of the check-in period in order to obtain a refund.

  Read the refund conditions in detail.

• My passport is being replaced, can I fly with a ticket (temporary identity document)?

  According to Federal Aviation Regulations No. 82, a passenger can travel on a valid identity document and the document that has been replaced shall automatically cease to be valid. A note on a previously valid document is not the same as the document itself. It is necessary to change data on ticket.Read more
• Insurance has been issued on the ticket by mistake. How can I get it back?

  If the flight on the ticket you bought has not yet been flown, please use form to request a refund of insurance.

  No refund of insurance money will be given after the flight.

• After purchasing your ticket, your cheque has not arrived. How can I receive it?

  Check your spam folder. If you know the booking reference number or ticket number, and the ticket has been purchased online иor from an authorized agency, you can print the itinerary receipt yourself from the My Bookings service.

• My itinerary receipt did not arrive after purchasing ticket. What shall I do?

  Check your spam folder. If you know the booking reference number or ticket number, and the ticket has been purchased online иor from an authorized agency, you can print the itinerary receipt yourself from the My Bookings service.

  If you do not know the reservation and ticket number, please call  Contact Centre or ask on на the feedback form.

• When I chose a ticket, it cost one price, but at the stage of payment the cost changed, why?

  When buying a ticket on the website, the cost of the ticket is not guaranteed until the moment of payment in accordance with the Ministry of Transport of the Russian Federation Order No. 155. Several customers can purchase tickets on the website at the same time; the last seat at the lowest fare goes to the customer who paid for the reservation first.