Frequently asked questions

It is a passport that has to be changed. I bought a ticket on my old one. Can I fly with my old passport?

According to Federal Aviation Regulations No. 82, a passenger shall travel on the basis of a valid document and a document that has been replaced shall automatically cease to be valid.

A note on a previously valid document is not the same as the document itself. It is necessary to change data on ticket.

Please fill in an online request form (no later than 3 days before departure). Or contact an authorized airline ticketing agency. Changes can be made up to 24 hours before departure at the airport of departure (before check-in deadline).

Change of ticket is not free of charge.

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