Refund and exchange

• How can I return my ticket?

  It is possible to return ticket at the place of purchase.

  If you purchased the ticket on flyredwings.com, you may return it yourself via My Bookings ((except refunds for medical reasons and death) or by calling our Call Centre at (800) 350-99-77.

  When issuing tickets from our partners (agencies, booking offices, tour operators), you must contact them for a refund.

  Learn more about the conditions of refunds here.

• How can I get a refund for 'Seat Selection'?

  «Seat Selection» пcharges are refundable in case of voluntary change of air carriage, or voluntary refusal of carriage, if the carrier is informed in advance (24 hours prior to the flight) of the cancellation. Please use the feedback form to request a refund.

• How can I get a refund for «Extra Comfort Seats»?

  In case of voluntary change of the air carriage agreement or passenger's voluntary refusal of carriage, the «Extra Comfort Seats» при refund is subject to advance notice of the carrier's refusal of service (24 hours prior to the flight). To make a request for a refund, please use the feedback form.

• Can I get my ticket/service refund on another card?

  The money is refunded only to the account from which the payment (for the ticket/service) was made.
• I did not use «Extra luggage».How can I get it back?

  If you have purchased the service on our website or through our call-center кyou can file a request for refund via the feedback form.. In the case of other sales channels — contact the point of purchase for a refund.

• Unable to travel (illness or death of a passenger/close relative) How can I return my ticket?

  If the ticket has been paid by credit card via website or Contact Centre — fill in  an application form n the website (period of refund is from 3 to 30 working days). If the ticket was purchased on a third-party website or through an agency, please contact the place of purchase.

  Please note that you must notify the airline of your inability to travel before the end of the check-in period in order to obtain a refund.

  Read the refund conditions in detail.

• Insurance has been issued on the ticket by mistake. How can I get it back?

  If the flight on the ticket you bought has not yet been flown, please use form to request a refund of insurance.

  No refund of insurance money will be given after the flight.

• I want to change ticket.How do I do this?

  You can change flight date/time at the place of purchase according to the fare rules for which the ticket was issued

  If you purchased your ticket at flyredwings.com, you can change the ticket yourself under My Bookings or by calling the Contact Centre at 8 (800) 350-99-77.

• I bought my ticket through an agency, how can I get it back?

  We cannot directly refund your ticket if you bought it through an agency. To do this, contact the company where you made your purchase.