For children under 2 years of age without a seat, the free baggage allowance is 1 piece up to 10 kg and the sum of the three dimensions not exceeding 158 cm. Free luggage and hand baggage allowances for children under 2 years old with a seat assignment are the same as for adults.
When travelling within Russia there are no restrictions on the carriage of approved medication. You can carry medication in your luggage in unlimited quantities. Your hand luggage can only hold the quantity needed for the duration of your flight.
A damage report must be drawn up at the airport of arrival. Then you can send your claim in writing.
At the airport of arrival, you must draw up a report of non-arrival of luggage. For information on lost luggage, please contact the luggage-tracing desk at the airport of arrival. If the luggage arrives, the airport staff will contact the passenger themselves. If your luggage is not found after 21 days from the date of loss, you may send your claim in writing.
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Enter the passenger last name (in latin characters) and the booking code. You can find it in the itinerary receipt sent to your email after booking.
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