Vouchers

Balance check

Voucher number:

E-mail:

Rules of Usage

  1. The voucher is a unique combination of numbers and Latin letters. Each voucher corresponds to a specific denomination of money, which is charged in accordance with the carrier's obligations upon application by the person named in the voucher, at the times and in the manner set out in the voucher rules.
  2. The voucher is issued when a passenger applies for an involuntary or voluntary refund of a ticket issued via the Red Wings website or contact centre, agencies or the carrier's own offices.
  3. The voucher is issued as security for the passenger's transportation and additional services, which can then be purchased on the airline's official website.
  4. The voucher can be issued for a fully unused ticket as well as for a partially used one.
  5. When the voucher is issued, all unused sections of the carriage as well as optional services, excluding insurance services, are taken into account.
  6. The issued voucher is automatically sent to the passenger's e-mail address indicated on the booking.
  7. Vouchers with a validity of 1 year are automatically renewed for up to 3 years.
  8. The following conditions apply for calculating the voucher face value:

In case of an involuntary refund

The voucher face value is calculated from the amount shown in the «TOTAL» item of the itinerary receipt + 500 ₽ + the amount for additional services (excluding insurance), if these have been issued with the ticket.

In case of voluntary refund

For «Light», «Standard» and «Basic» tickets issued until 30 April 2020 inclusive and with travel date from 18 March 2020 the voucher face value is calculated:

Amount stated in the «TOTAL» item of the itinerary receipt + amount for additional services (excluding insurance), if these have been issued with the ticket.

For all other tickets, the voucher face value is calculated:

Light Standard Basic
Seats booked more than 40 minutes before departure Voucher not issued* Amount stated in the «TOTAL» item of the itinerary receipt + amount for additional services (excluding insurance), if these have been issued with the ticket. Amount stated in the «TOTAL» item of the itinerary receipt + amount for additional services (excluding insurance), if these have been issued with the ticket.
Seats booked less than 40 minutes before departure Voucher not issued* Voucher not issued* Amount stated in the «TOTAL» item of the itinerary receipt + amount for additional services (excluding insurance), if these have been issued with the ticket.
* For air tickets with a LIGHT fare issued for international flights, the carriage fee is not refundable, except for unused amounts collected by the carrier in favour of other organisations in accordance with the legislation of foreign states, from the territories on or through which the air transportation according to Subparagraph 4 of Paragraph 1 of Article 108 of the Russian Federation Civil Code takes place.